Call recording for small UK businesses
Capture every conversation with confidence using our award-winning VoIP call recording system.
What is call recording?
Call recording is a business communication feature that automatically captures and stores telephone conversations for later review. Modern VoIP phone systems digitally record both inbound and outbound calls, storing them securely in the cloud where authorised team members can access them anytime.
Unlike traditional phone systems that required expensive hardware, today’s cloud-based solutions integrate seamlessly with your existing business phone system. This means you can start recording calls immediately without complex installations or lengthy setup processes required.
Benefits of call recording
It’s not just about keeping a record — it’s a tool that helps your team improve, keeps your business protected, and provides valuable insights into your customers.
Here’s how B4BC’s features add value to your business:
Call recordings give you real-world examples to use when training new staff and coaching existing team members. Instead of roleplay, employees can hear how actual conversations unfold, from handling objections to closing sales. This makes training more practical and effective, helping your team build confidence, improve customer service skills, and boost overall sales performance.
Disagreements with customers can happen, but recordings provide a clear, unbiased record of what was said. Having this evidence makes it easier to resolve disputes quickly and fairly, protecting your business from potential claims or misunderstandings. It also demonstrates professionalism and transparency, giving both your team and your customers greater peace of mind.
Maintaining a consistent level of service can be a challenge as your team grows. Recordings helps you monitor interactions to make sure every customer receives the same high standard of support. Managers can review calls to spot strengths, identify areas for improvement, and ensure that best practices are being followed across the business.
Listening back to customer conversations provides insights that go beyond surveys or guesswork. You can identify common pain points, track recurring questions, and even spot opportunities for new products or services. Analysing real calls helps you make smarter business decisions, improve customer satisfaction, and align your strategy more closely with what your customers actually want.
Key features of call recording
Our solutions are built for small and growing businesses that need reliability, compliance, and ease of use.
1. Automatic and on-demand recording
Decide how you want to capture conversations. You can record all calls automatically for complete coverage or choose to activate recording only when needed. This flexibility means you stay in control while making sure no important customer interactions are missed.
2. Secure cloud storage
Every recording is encrypted and stored safely in the cloud, so you never have to worry about data loss. Our storage is fully compliant with UK data protection regulations, giving you peace of mind that your business recordings are always secure and accessible.
3. Role-based access control
Not every employee should have access to call recordings. With role-based permissions, only authorised staff can listen back, helping you protect sensitive customer data while still allowing managers to monitor quality and performance.
4. Search and filter tools
Finding the right call shouldn’t be a chore. With built-in search and filter tools, you can quickly locate recordings by date, team member, or phone number. This makes it easy to review specific interactions and get more value out of your system.
5. Call transcription
Turn voice conversations into searchable text with call transcription. This makes it simple to scan through calls for key details, identify recurring themes, or create written records for compliance and training. It’s an advanced feature that adds even more power to your call recording software.
6. Mobile and remote recording
Your team is not always at their desks, and your recording system shouldn’t be either. B4BC’s solution works seamlessly across mobiles, desk phones, and softphones, ensuring every call is captured no matter where your staff are working. This makes our solution ideal for remote and hybrid teams.
Who is call recording for?
Deliver great customer service
They’re one of the most effective tools for improving service quality. They give managers a clear picture of how calls are being handled and where improvements can be made. You can also review calls to ensure compliance with customer care standards and use standout conversations as examples during team training.
Close more deals with smarter sales calls
For sales reps, recorded calls are like gold dust. Listening back helps them spot missed opportunities, refine pitches, and perfect their responses to common objections. Managers can also review calls to identify top performers and share successful techniques across the team.
Over time, this leads to a more confident, consistent sales approach — and ultimately, better conversion rates. It’s an easy way to level up your sales process without expensive training programmes.
Protect your client relationships
When you’re delivering expert advice or managing client accounts, accurate records matter. Call recording provides a reliable, time-stamped record of every conversation — essential for meeting industry regulations and avoiding miscommunication. If there’s ever a disagreement or question about what was discussed, you can refer back to the recording for clarity. It’s added peace of mind for you and your clients, and an easy way to stay compliant and protected.
Keep remote teams aligned and accountable
With teams now working across multiple locations and devices, consistency is more important than ever. Whether staff are using desk phones in the office, mobiles on the go, or softphones at home, B4BC’s system captures it all.
This ensures every customer interaction is recorded, regardless of where your team is working. It also makes collaboration easier. Calls can be shared between departments, discussed in meetings, or flagged for follow-up.
How call recording works
Getting started with B4BC is simple. There’s no complicated setup or technical expertise required. With VoIPSure, our signature VoIP phone system, everything runs in the background while you focus on your business.
Enable in VoIPSure
Switch on call recording as part of your existing VoIPSure package with just a few clicks. It’s built into the platform, so there’s no need for extra software or hardware.
Calls are stored in the cloud
Choose whether to record every call automatically or activate recording only when needed. All files are encrypted and stored in secure cloud storage, fully compliant with UK data regulations.
Access recordings anytime
Log in to your VoIPSure dashboard to filter, search, download, or share recordings. Everything is available in one place, making it easy to review calls, train staff, and keep accurate records.
Why UK businesses choose B4BC
Award-winning reliability
Our VoIPSure platform delivers 99.999% uptime, so your call forwarding works when you need it most. We’ve won multiple industry awards for service quality and customer satisfaction.
UK-based support team
Our in-house engineers provide round-the-clock support from our UK offices. When you need help with call recording features or system configuration, you’ll speak to knowledgeable experts who understand your business needs.
Rapid installation
Same-day installation means you can start recording calls immediately without lengthy setup processes. Our experienced team handles all technical aspects, ensuring smooth integration with your existing systems.
All-in-one communications
Bundle call forwarding with business broadband, mobiles, and security services. One provider, one bill, one point of contact for all your communications needs.
Lower monthly bills
Whatever you’re paying now, we can guarantee a lower price. On average, our customers save 40% on their annual bills.
Proven track record
With a 4.8/5 Google rating and trusted by global brands, B4BC has demonstrated expertise in delivering reliable communication solutions that help UK businesses succeed.
What our customers say
Matthew Burton
I have used B4BC for almost 6 years now with my existing business & when it came to setting up my broadband / phone provisions for a new business I went straight to B4BC. These guys have exceptional customer service & take all the stress off your plate so you can focus on the million other things you need to take care of within your business. Could not recommend any higher!
Krishna Pariyar
B4BC has been the best system that I have used so far. They have solutions for every business phone system. The app works on both the desktop and phone, which have made operations convenient. Their support is great with response time and requests. And it’s really easy to reach the Account Manager through email, website chat support, phone and support ticket.
Dan Hall
I would highly recommend anyone to use B4BC for their phone and broadband needs. We have recently moved over to a VoIP system and the whole service from start to finish has been excellent.
Esther Wakeman
Absolutely thrilled with my experience after dealing with Best 4 Business. Not only have they saved our business a significant amount of money, but it has been a breeze to do. Efficient and friendly team.
Darren Lashford
Use B4BC for all our telecoms and its a breath of fresh air compared to who we used before. Recently moved our energy management through them and I’m equally as impressed. I wouldn’t hesitate for a second to recommend them.
Sarah Lowe
Fortunately getting in touch with the team at Best 4 Business is very easy, there are no long call queues so you’re not left on hold for ages & you don’t have to go through lots of different options before being connected to an actual person. The issues I have experienced have been dealt with immediately.
Conor Alexander
We’ve been working with B4BC for many years and they’ve consistently been a pleasure to deal with. Most recently, they upgraded our broadband and phone system – everything was handled smoothly and went exactly as planned.
Philip Wright
Working with Best 4 Business on a Communication system plan that provided modern solutions has been an absolute pleasure. The information afforded, depth of knowledge and flexibility provided was perfect for our future business requirements.
Mark James Morsley
Changing my entire office phone system and broadband is no small task, in fact it’s quite daunting. However luckily or really thanks to Google I found Best4 Business. These guys at B2B are just brilliant! I now have a new VOIP phone system, massively quick broadband, great phones, ongoing support and I have saved nearly £200 a month. Happy owner!!
Stuart Turley
Excellent service and support from these guys. It makes a change to be able to actually talk to someone when you require help without jumping through hoops, I would highly recommend them.
Matthew McKenna
Fantastic service from Best 4 Business Communications. I found this company online on Tuesday and within 2 days they had an engineer on site! We had been unable to get BT in for four weeks now.
Piotr Silwinski
I wholeheartedly recommend B4BC as an internet solution provider. Their outstanding customer service, technical expertise, everyday support make them the ideal partner. Thank you, B4BC, for your unwavering support and for keeping me connected every day!
Ready to set up call forwarding for your business?
Smart call forwarding puts you in control — keeping your team reachable, your customers happy, and your business running smoothly, no matter where you work. From simple diverts to advanced routing features, it’s one of the easiest ways to improve communication without adding complexity.
With B4BC’s award-winning VoIPSure platform, you’ll get unlimited UK call forwarding, same-day setup, and expert support from a UK-based team who knows your business. Flexible, reliable, and built for modern working.
Get in touch today and discover how easy it is to forward calls your way.
Call recording FAQs
Yes, call recording is legal in the UK for business purposes, but it must be done in line with data protection laws such as the UK GDPR. In most cases, businesses need to make callers aware that recording is taking place. This can be achieved through a simple message at the start of a call.
Recordings must also be used responsibly. They should only be kept for legitimate business needs such as training, compliance, or dispute resolution. By following these rules, your business can use call recording effectively and stay fully compliant.
The right retention period depends on your industry and compliance requirements. Many businesses keep recordings for between six months and two years. Regulated sectors such as finance or healthcare may have stricter rules that require longer storage.
It’s important to balance compliance with practicality. Storing recordings indefinitely can create unnecessary risks, so it’s best to follow industry guidelines and keep only what you need. B4BC helps you set retention policies that match your business requirements.
Yes, customers do have the right to refuse call recording. If they don’t give consent, businesses may need to offer an alternative option, such as switching off the recording for that call.
In some cases, refusing may limit what services can be provided. For example, certain industries require recordings for compliance. If a customer opts out, you may not be able to complete specific transactions.
Yes, with B4BC’s call recording system you can decide whether to record all calls automatically or only selected ones. This flexibility is useful if you want to focus on specific teams, campaigns, or high-value calls.
You can also activate recording on-demand. This gives your team control to start or stop recording whenever necessary, ensuring the system works in a way that suits your business.
Yes, call recording is available as part of B4BC’s VoIPSure VoIP phone system. That means you don’t need extra software or hardware to get started. It’s built into your business phone solution, ready to be enabled when you need it.
This integration makes things simple for your team and ensures call recording works seamlessly alongside features like voicemail-to-email, call routing, and analytics.
The storage you need depends on your call volume and the quality of recordings. Fortunately, modern compression techniques keep file sizes small, so most businesses find storage very manageable.
With B4BC’s cloud-based system, recordings are stored securely without taking up space on your local devices. You only use the storage you need, and scaling up is quick and easy as your business grows.
Yes, transcription is available as an optional feature. This turns recorded conversations into searchable text, making it easier to scan for keywords, analyse trends, or create written records for compliance and training.
This feature is especially useful for businesses handling large call volumes, where reviewing audio alone would be too time-consuming.
