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Choosing the best business telephone system

Choosing the right phone system for a business can be a complex decision. With options such as VoIP, ISDN, and analog, it can be overwhelming. Use this page as a helping hand toward making the right decision.

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An overview of your options

VoIP

VoIP (Voice over Internet Protocol) is a technology that allows users to make phone calls and video calls over the internet, rather than using traditional phone networks. It converts analog voice signals into digital packets for transmission and offers cost-effectiveness, flexibility, and advanced features like call recording and video conferencing.

Cloud/VoIP Phone

ISDN

ISDN (Integrated Services Digital Network) is a telecommunications technology that uses digital lines to transmit voice, video, and data over traditional phone networks. It provides faster data transfer rates than traditional analog phone lines and allows for multiple channels to be used for simultaneous communication. ISDN technology has been largely replaced by newer technologies such as VoIP, which offer greater flexibility and cost-effectiveness.

Analogue & ISDN

Analogue

Analogue lines refer to the traditional telephone lines that transmit voice communication using analog signals. They are also known as Plain Old Telephone Service (POTS) lines. Analog lines have been widely used for decades but are being replaced by digital technologies such as VoIP. They offer basic voice communication capabilities but are limited in terms of bandwidth, data transfer rates, and advanced features.

Analogue & ISDN

Lets dive a littler deeper and get you one step closer to the best business telephone system for you!

When it comes to selecting a telephony solution, there are a few options to consider, including ISDN, PBX, analogue lines, and VoIP. Each option has its own set of pros and cons, and the best choice will depend on the specific needs of your business. ISDN and PBX offer reliability and high call quality, but can be expensive and inflexible, with limited scalability. Analogue lines are simple and inexpensive, but lack advanced features and functionality. VoIP, on the other hand, uses the internet to transmit voice calls, offering businesses a range of benefits, including cost savings, flexibility, scalability, and advanced features. VoIP services are typically more affordable than traditional telephony options, as they eliminate the need for costly hardware and maintenance fees. Additionally, VoIP enables businesses to scale up or down quickly and easily, without needing to add or remove physical phone lines. With advanced features like call recording, voicemail-to-email, and virtual receptionists, VoIP also offers greater functionality than traditional telephony options. Overall, each option has its own strengths and weaknesses, and the best choice will depend on the specific needs of your business.

History of Business Telephony

1878

The first public telephone exchange in the UK is opened in London, using analogue technology to transmit voice signals over copper wires.

1927

The first transatlantic telephone cable is laid between the UK and the US, allowing for direct communication between the two countries.

1986

BT is privatized and begins to modernize its network with new digital technologies, including Integrated Services Digital Network (ISDN) lines, which allow for faster data transmission and better call quality.

1991

The first mobile phone network in the UK is launched by Vodafone, using analogue technology at first before transitioning to digital in the late 1990s.

2000

Session Initiation Protocol (SIP) trunks are introduced in the UK, allowing businesses to connect their phone systems directly to the internet and bypass traditional telephone lines.

2003

Broadband internet access becomes widely available in the UK, leading to the growth of internet-based communication services, including Voice over Internet Protocol (VoIP), which uses the internet to transmit voice signals instead of traditional phone lines.

2005

The number of UK mobile phone subscribers exceeds the number of fixed-line telephone subscribers for the first time.

2006

BT announces plans to phase out its ISDN services and replace them with IP-based services, including VoIP and SIP trunks.

2011

BT confirms plans to switch off its traditional analogue telephone network by 2025, and to move all customers onto IP-based services.

2020

The COVID-19 pandemic leads to a surge in demand for remote working tools, including VoIP and video conferencing services.

2021

Ofcom launches a consultation on its plans to deregulate the UK’s fixed-line telephone market, in recognition of the declining importance of traditional telephone services in the face of competition from VoIP and other internet-based communication services.

FAQ

The Call Recording feature allows you to record calls for both quality and training purposes. The call is stored in the cloud, which is easily accessible at any time needed. To remain PCI compliant, you have the ability to momentarily turn call recording off to take card details or other personal information.

A member of the team will guide you through this whole process but as an overview: Once documents are signed you will receive an email letting you know when to expect your connection to be up and running. Prior to go live you will receive all relevant credentials and should you have any queries please do not hesitate to get in contact.

During the migration process you may notice a drop in connection momentarily, in the event this happens all you need to do is ensure all new hardware is connected and reboot the devices.

This wholly depends on your current connection! We would be more than happy to take a look at this for you and make sure you’re giving your business the best chance of success with top of the range connectivity

We keep all of our technical support in house so you can expect an extremely fast response and resolution when facing any connection issue

Usually we can have you up and running in a matter of days. If you want to check what type of service you can get and how quickly it can be installed please get in contact

We offer a huge range of broadband packages! Pretty much all of them, if you would like some guidance on what you need just click here and we’ll be happy to help

Best 4 Business Communications

Address

‍2235-2243 Coventry Rd, Sheldon, Birmingham, B26 3NW

Phone Number:

03333 66 3333

Email Address:

sales@b4bc.co.uk support@b4bc.co.uk