Xelion Phone System, Fully Managed by B4BC
Your business needs more than basic calls. Xelion is a cloud phone system built for organisations that need advanced call handling, real-time analytics, and true omni-channel communication. We supply, install, and manage Xelion end to end, so you can focus on running your business.
What is Xelion?
Xelion is a cloud-based business phone system that brings voice, video, instant messaging, SMS, WhatsApp, and webchat together in one platform.
Xelion keeps things simple with a single per-user licence that covers the core platform — voice, video, instant messaging, call recording, wallboards, reporting, and apps across every device. Optional add-ons like WhatsApp Business, call transcription, and the Xeli AI Assistant are available when your business needs them.
It’s designed for businesses that rely heavily on softphone working and need deeper visibility into how calls are being handled. If your team needs wallboards, call statistics, and the ability to manage communications from anywhere, Xelion is built for exactly that.
Why are businesses choosing Xelion?
Simple, scalable licensing
Xelion’s per-user licence covers the core platform — voice, video, messaging, call recording, wallboards, reporting, and apps across all your devices. Add capabilities like WhatsApp, transcription, or AI assistants when you need them.
Advanced analytics and wallboards
See what’s happening across your business in real time. Track call volumes, queue activity, wait times, and team performance from live wallboards that update as calls come in.
True omni-channel communication
Handle voice calls, video, and instant messages from a single interface. Extend your reach further with optional WhatsApp Business and webchat add-ons, so your team can manage every customer interaction in one place.
Built for flexible working
Xelion works the same whether your team is in the office, at home, or on the road. The desktop and mobile apps give every user the full feature set, with seamless handover between devices.
How does Xelion work?
Xelion is a softphone-first platform. That means your team makes and receives calls through an app on their PC, Mac, or mobile — no desk phone required (though Xelion works with physical handsets and DECT phones too).
Every call, message, and interaction is logged automatically and linked to the contact. So when a customer calls back, your team can see the full conversation history before they even pick up.
Users manage their own call routing, availability, and voicemail through the app. Managers get access to wallboards and reporting tools to monitor performance across the business. And because everything runs through the cloud, there’s no on-site infrastructure to maintain.
Why are businesses choosing Xelion?
Wallboards and reporting
Live dashboards showing call volumes, queue stats, missed calls, and team activity. Create multiple wallboards for different departments and display them on shared screens or within the app.
Microsoft 365 and Teams integration
Sync your calendar, contacts, and presence status with Microsoft 365. Use Xelion’s telephony features directly within Teams — including a built-in dial pad and click-to-dial. Teams Direct Routing is available as an optional add-on for organisations that want to make and receive calls entirely within Teams.
Desktop and mobile softphones
Native apps for Windows, macOS, iOS, and Android. Make business calls from any device using your business number, with the same features available everywhere.
Call recording and transcription
Record calls automatically for compliance, training, or quality assurance. Xelion also offers call transcription as an optional add-on, converting recordings into searchable text — available on demand or set to run on every call.
Omni-channel messaging
Manage SMS and instant messaging alongside your calls as standard. For businesses that want to go further, WhatsApp Business and webchat are available as optional add-ons — all tracked within Xelion, giving your team a single view of every customer interaction.
Open API and 250+ integrations
Connect Xelion to your CRM, helpdesk, or business software. With ready-made integrations for over 250 products — including every major CRM — most businesses can get connected without any development work.
Xeli AI Assistant
(optional add-on) Automate routine enquiries, qualify leads, and book appointments with Xelion’s AI assistant. Xeli uses speech-to-speech technology for natural, human-like conversations — and it’s available around the clock, even when your team isn’t.
Advanced call handling
Hunt groups, call queues, skill-based routing, IVR menus, voicemail-to-text, and auto attendant. Configure how calls flow through your business and make changes on the fly.
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Why choose B4BC for your Xelion phone system?
You can buy Xelion from a number of providers. The difference with B4BC is what happens before, during, and after installation.
We’re a dedicated VoIP supplier with over 20 years’ experience in business telecommunications. Our UK-based support team and in-house engineers handle everything — from initial setup and configuration to ongoing management and troubleshooting.
That means you’re not left to figure things out on your own. We configure Xelion around your business, train your team, and provide responsive support whenever you need it. We use Xelion ourselves every day, so we know the platform inside out.
With B4BC, you get a fully managed service. Your phone system is looked after so you can stay focused on running your business.
Our reviews speak for themselves
Matthew Burton
I have used B4BC for almost 6 years now with my existing business & when it came to setting up my broadband / phone provisions for a new business I went straight to B4BC. These guys have exceptional customer service & take all the stress off your plate so you can focus on the million other things you need to take care of within your business. Could not recommend any higher!
Krishna Pariyar
B4BC has been the best system that I have used so far. They have solutions for every business phone system. The app works on both the desktop and phone, which have made operations convenient. Their support is great with response time and requests. And it’s really easy to reach the Account Manager through email, website chat support, phone and support ticket.
Dan Hall
I would highly recommend anyone to use B4BC for their phone and broadband needs. We have recently moved over to a VoIP system and the whole service from start to finish has been excellent.
Esther Wakeman
Absolutely thrilled with my experience after dealing with Best 4 Business. Not only have they saved our business a significant amount of money, but it has been a breeze to do. Efficient and friendly team.
Darren Lashford
Use B4BC for all our telecoms and its a breath of fresh air compared to who we used before. Recently moved our energy management through them and I’m equally as impressed. I wouldn’t hesitate for a second to recommend them.
Sarah Lowe
Fortunately getting in touch with the team at Best 4 Business is very easy, there are no long call queues so you’re not left on hold for ages & you don’t have to go through lots of different options before being connected to an actual person. The issues I have experienced have been dealt with immediately.
Conor Alexander
We’ve been working with B4BC for many years and they’ve consistently been a pleasure to deal with. Most recently, they upgraded our broadband and phone system – everything was handled smoothly and went exactly as planned.
Philip Wright
Working with Best 4 Business on a Communication system plan that provided modern solutions has been an absolute pleasure. The information afforded, depth of knowledge and flexibility provided was perfect for our future business requirements.
Mark James Morsley
Changing my entire office phone system and broadband is no small task, in fact it’s quite daunting. However luckily or really thanks to Google I found Best4 Business. These guys at B2B are just brilliant! I now have a new VOIP phone system, massively quick broadband, great phones, ongoing support and I have saved nearly £200 a month. Happy owner!!
Stuart Turley
Excellent service and support from these guys. It makes a change to be able to actually talk to someone when you require help without jumping through hoops, I would highly recommend them.
Matthew McKenna
Fantastic service from Best 4 Business Communications. I found this company online on Tuesday and within 2 days they had an engineer on site! We had been unable to get BT in for four weeks now.
Piotr Silwinski
I wholeheartedly recommend B4BC as an internet solution provider. Their outstanding customer service, technical expertise, everyday support make them the ideal partner. Thank you, B4BC, for your unwavering support and for keeping me connected every day!
Frequently asked questions about Xelion
Yes. We provide a fully managed service — from initial configuration and installation through to ongoing support and management. Our UK-based team handles everything so you don’t have to.
Xelion stands out for its built-in wallboards and analytics, omni-channel communication options, and deep Microsoft 365 integration. The core platform covers most business needs from day one, with optional add-ons for advanced capabilities. It’s particularly well suited to businesses where softphone working and real-time performance visibility are priorities.
Each per-user licence covers the core platform: voice, video, messaging, call recording, wallboards, reporting, integrations, and mobile apps. Teams Direct Routing, WhatsApp, call transcription, and AI assistants are all available as optional add-ons.
Yes. Xelion has native apps for iOS and Android that give you the same features as the desktop app. Make business calls over WiFi, mobile data, or GSM — all displaying your business number.
No. Xelion is designed as a softphone-first platform, so your team can make and receive calls from their PC, Mac, or mobile. That said, it also works with physical desk phones, DECT handsets, and SIP devices if you prefer to keep hardware in the mix.
Yes. Xelion integrates with Microsoft 365 and Teams, syncing your calendar, contacts, and presence status. You can use Xelion’s telephony features directly within the Teams interface. Teams Direct Routing is also available as an optional add-on for businesses that want full calling inside Teams.
Xelion pricing depends on the number of users and the specific requirements of your business. Get in touch with us for a free, no-obligation quote tailored to your setup.
Xelion is a cloud-based business phone system that combines voice, video, messaging, call recording, wallboards, and reporting in one platform. It’s built for businesses that need advanced call handling, real-time analytics, and flexible working. Optional add-ons including WhatsApp, call transcription, and AI assistants let you extend the platform as your needs grow.
Ready to see what Xelion can do for your business?
Get in touch for a free quote or book a demo with our team. We’ll walk you through the platform and show you how it fits your setup.
