Frequently Asked Quesions

The Call Recording feature allows you to record calls for both quality and training purposes. The call is stored in the cloud, which is easily accessible at any time needed. To remain PCI compliant, you have the ability to momentarily turn call recording off to take card details or other personal information.

The Call Recording feature allows you to record calls for both quality and training purposes. The call is stored in the cloud, which is easily accessible at any time needed. To remain PCI compliant, you have the ability to momentarily turn call recording off to take card details or other personal information.

This wholly depends on your current connection! We would be more than happy to take a look at this for you and make sure you’re giving your business the best chance of success with top of the range connectivity

That’s part of the beauty of VoIP! No need for an engineer to come out and move your phones around, simply pick the handset up and take it anywhere with an internet connection and power source. Better yet, you have the ability to make and receive calls to/from your office number from our mobile or desktop app.

We cover the whole of the United Kingdom and we do so with our engineers and in house support staff. By doing this we are able to ensure you receive the best level of customer care from installation to ongoing care.

Depending on what you require this can be done within 24 hours. Your assigned representative will work with you to find the best solution for your business. Once this has been established we will be able to give you an exact installation date.

Yes. We integrate with most of the leading CRM platforms! Including platforms such as: Teams, SugarCRM, ZoHo, Bullhorn, Pipedrive, Salesforce, Zendesk, Hubspot and much more.

It depends on your existing phone equipment. In many cases, we can configure your current phones to work with our VoIP phone system. However, we also offer a range of compatible VoIP phones if needed.

Our VoIP phone system provides high-quality, crystal clear and reliable call connections. Call quality can be influenced by factors such as your internet connection, network setup, and bandwidth allocation. But we have you covered on that front too! Check out our broadband(hyperlink) page to find the right connection for your business.

Yes. We can help you port your existing phone numbers to our VoIP phone system so that you can keep your familiar business numbers.

VoIP phone systems offer value for money, scalability, flexibility, advanced features, and seamless integration with other communication and CRM tools. They also enable remote working and international calling at lower rates.

A VoIP (Voice Over Internet Protocol) phone system functions in the exact same way a traditional phone system does, it allows you to make and take calls, but.. with a whole host of additional features(hyperlink to voip). To get into the technology behind it, VoIP allows voice communication over the internet instead of traditional phone lines. It converts voice signals into digital data packets, which are transmitted over the internet to the recipient.

A member of the team will guide you through this whole process but as an overview: Once documents are signed you will receive an email letting you know when to expect your connection to be up and running. Prior to go live you will receive all relevant credentials and should you have any queries please do not hesitate to get in contact.

During the migration process you may notice a drop in connection momentarily, in the event this happens all you need to do is ensure all new hardware is connected and reboot the devices.

This wholly depends on your current connection! We would be more than happy to take a look at this for you and make sure you’re giving your business the best chance of success with top of the range connectivity

We keep all of our technical support in house so you can expect an extremely fast response and resolution when facing any connection issue

Usually we can have you up and running in a matter of days. If you want to check what type of service you can get and how quickly it can be installed please get in contact

We offer a huge range of broadband packages! Pretty much all of them, if you would like some guidance on what you need just click here and we’ll be happy to help

We cover the whole of the United Kingdom and we do so with our engineers and in house support staff. By doing this we are able to ensure you receive the best level of customer care from installation to ongoing care.

We keep all of our support in house from our Birmingham Headquarters. No long wait times, just simply get through to who you need, when you need them. We offer a true 24 hour support package for people who want the peace of mind of knowing there’s someone at the other end of the phone around the clock